Privacy policy
Effective date: 1 January 2025
We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, share, and protect your information when you use our services, whether through our website, booking platforms, or while staying at our hotel.
Information we collect
We may collect personal information directly from you, automatically through your use of our site, or from third parties. This includes:
- Personal Identification Information: Name, email address, phone number, postal address, nationality, and ID/passport details.
- Booking Information: Check-in/check-out dates, room preferences, and payment details.
- Website Usage Data: IP address, browser type, device information, pages visited, and interaction patterns.
- Communications: Messages, feedback, and correspondence with us.
How we use your information
We use your information to:
- Process bookings, payments, and provide requested services.
- Communicate with you about your reservation and respond to inquiries.
- Improve our website, services, and customer experience.
- Comply with legal obligations and Moroccan regulations.
- Send marketing and promotional materials (with your consent).
Sharing your information
We do not sell your personal information. We may share your data with:
- Service Providers: Payment processors, IT support, and marketing partners.
- Authorities: Government and regulatory bodies when required by law.
- Business Partners: Travel agencies or platforms assisting with your booking.
Cookies and tracking technologies
Our website uses cookies to enhance your experience. Cookies help us analyze site traffic, remember your preferences, and provide personalized content. You can manage cookie preferences through your browser settings.
Data security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is entirely secure. We advise you to use secure connections when sharing sensitive information.
Your rights
As a data subject, you have the right to:
- Access and review your personal data.
- Correct or update inaccurate information.
- Withdraw consent for marketing communications.
- Request deletion of your data, subject to legal requirements.
To exercise these rights, please contact us.
International data transfers
If your information is transferred outside Morocco, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact us
If you have any questions about this privacy policy, please contact us.
Thank you for trusting us with your personal information. We are committed to protecting your privacy and ensuring a safe and enjoyable stay at our hotel.