Terms of use
Effective date: 1 January 2025
By accessing or using our website and services, you agree to comply with and be bound by these terms of use. Please read them carefully.
Acceptance of terms
By using our website, booking services, or staying at our hotel, you confirm that you have read, understood, and accepted these terms. If you do not agree, please refrain from using our services.
Use of services
Our services are intended for individuals who can legally enter into contracts under applicable law. You agree to use our services only for lawful purposes.
Booking and reservations
- You must provide accurate and complete information during the booking process.
- Reservations are subject to availability and confirmation.
- We reserve the right to cancel reservations in cases of suspected fraud or violations of these terms.
Payments
- Payment details must be accurate and authorized by you.
- We accept various payment methods as specified on our website.
- All payments are processed in accordance with Moroccan financial regulations.
Cancellation and refund policy
- Cancellation policies vary depending on the booking type.
- Refund eligibility is outlined in the booking confirmation.
- Late cancellations or no-shows may incur fees.
Guest responsibilities
- Guests are expected to:
- Respect hotel property and fellow guests.
- Comply with all hotel policies and local laws.
- Be responsible for any damage caused during their stay.
Intellectual Property
All content on our website, including text, images, and logos, is our property or licensed for use. Unauthorized use is prohibited.
Limitation of Liability
To the extent permitted by law, Riad Hanael is not liable for:
- Indirect or consequential damages.
- Losses due to events beyond our control.
- Guest actions or third-party services.
Privacy
Our use of your personal information is governed by our privacy policy.
Changes to Terms
We may update these terms of use periodically. Changes take effect upon posting on our website.
Governing Law
These terms are governed by Moroccan law. Disputes will be resolved in Moroccan courts.
Contact us
If you have any questions about these terms of use, please contact us.